Non-Discrimination Policy

Everyone who requests a ride or delivery through Ridelynk must be served fairly and respectfully. Drivers may not refuse, cancel, delay or treat a request differently because of who the rider is or where they are going.

Discrimination based on any of the following is prohibited:

• Race, color, ethnicity, national origin, ancestry or citizenship status
• Religion or creed
• Sex, sexual orientation, gender identity or gender expression
• Age, marital status, pregnancy or parental status
• Disability (physical, sensory or mental), including the use of a service animal or mobility device
• Military or veteran status, political ideology, and any other class protected by federal, state or local law

Refusing a trip because of the pickup or drop-off neighborhood, or rating a rider unfairly on any of these grounds, is also prohibited.

Drivers must transport riders who travel with a service animal. Allergies, religious beliefs or a no-pets preference are not valid reasons to refuse a service animal. A driver may not ask for proof, certification or extra fees for a service animal, and may not ask the rider about their disability.

Drivers must make reasonable accommodations for riders with disabilities, including stowing folding wheelchairs, walkers, canes and other mobility devices, and allowing a rider extra time to enter or exit the vehicle. Riders who need a wheelchair-accessible vehicle can request one as described on our Accessibility page.

If you believe you were treated unfairly, report it in the app (Report an issue) or email support@ridelynk.com. You can also file a complaint with King County Records & Licensing (forhiredriver@kingcounty.gov, 206-263-1982) or the City of Seattle (tnc@seattle.gov, 206-386-1267).

We investigate every report. A driver or rider found to have discriminated may be warned, suspended or permanently removed from the platform. Drivers who are deactivated receive written notice and may appeal under our Driver Deactivation Policy. We do not retaliate against anyone who reports discrimination in good faith.